- Product related questions:
Q: How to choose the right size?
A: You can check our size guide to make sure you get the size that works best for you. If you have questions, our customer service team is here to help.
Q: Do you have a physical store?
A: Currently we are an online clothing store and do not have a physical store. You can browse and shop quickly and easily on our website.
Q: How to view product details?
A: You can click the details button on each product page to learn more details about material, size, color, etc.
- Order and payment:
Q: How do I track my order?
A: On your account page, you can find the order tracking link, or you can contact our customer service team for real-time updates.
Q: Can I modify an order that has been placed?
A: Once the order is confirmed and paid, the order cannot be modified. Please check your order information carefully before placing your order.
- Return and exchange policy:
Q: How to apply for return?
A: You can log in to your account, find the return option on the order page and follow the instructions. For detailed returns policy please see our Returns and Exchanges Policy page.
Q: How long does the refund process take?
A: Once we receive the return and confirm it is correct, the refund will be processed within a certain time. The exact time depends on the payment method you choose.
- Customer Service:
Q: How to contact customer service?
A: You can contact our customer service team through the online chat function on the website or by sending an email to our customer service email.