In order to protect your rights and interests, we have formulated the following return and exchange policy, please read it carefully before shopping.

 

product quality problem:

 

If your product has quality issues, such as being damaged, defective or not as described, please contact our customer service team within 35 days of receipt and provide relevant photos and descriptions. We'll expedite processing and provide you with a return or exchange solution.

 

Wrong size

If the size of your purchase is not what you expected, please contact our customer service team within 35 days of receipt. You can select or exchange the item for the correct size. Returned merchandise must be in original condition, including complete packaging and accessories.

 

Return shipping

If the return or exchange is caused by our responsibility, we will bear the return shipping fee. If you return the item for personal reasons, you will be responsible for the return shipping costs.

 

Refund processing

Once we confirm the return, we will initiate a refund within 3 working days. The refund amount will be credited back to the original payment method used for purchase. Please note: It may take 3-5 business days for your account to arrive.

 

Return process

To quickly process your return request, please follow the process below:

Step 1: Contact our customer service team and explain the reason for your return;

Step 2: Follow the instructions of the customer service team to send the returned goods back and provide the return order number;

Step 3: After we receive the returned goods, we will expedite confirmation and processing.

 

Other considerations:

To ensure a smooth return or exchange, please ensure that the returned product is lost or damaged and retains the original packaging, accessories and labels. We will strictly check the status of the returned goods, and we will process the returned goods if they are damaged or damaged by human factors.

 

If you have any questions or need assistance with our returns policy, please feel free to contact our customer service team.

 

Return address:UNIT 89, 3/F, YAU LEE CENTRE,
HOI YUEN ROAD NO.45, KWUN TONG
KOWLOON
HONG KONG

 

 

Contact email: [email protected]